Shipping & Delivery

Northerngiftsfan, we are committed to delivering your orders safely and efficiently. Please review our shipping policy to understand our processing times, shipping costs, and delivery procedures.

SHIPPING COSTS

Standard Shipping

  • Shipping Fee: $6.99 per order (regardless of order size)
  • Payment Responsibility: You are solely responsible for shipping costs
  • Non-Refundable: Shipping costs will not be reimbursed once shipping is completed
  • Coverage: This fee covers standard delivery to your specified address

PROCESSING TIME

Order Processing

  • Processing Duration: 1-3 business days after order placement
  • What Happens During Processing:
    • Order verification and payment confirmation
    • Item preparation and quality check
    • Packaging and labeling
    • Handoff to shipping carrier

Important Notes

  • Processing time does not include weekends or holidays
  • Custom or personalized items may require additional processing time
  • During peak seasons, processing may take longer than usual

DELIVERY TIMEFRAMES

Standard Shipping Time

  • Delivery Window: 4-6 business days from ship date
  • Total Time: Approximately 10 business days from order placement (including 1-3 days processing + 4-6 days shipping)

Fast Shipping Option

  • Delivery Window: 3-6 business days including production time
  • Total Time: Approximately 9 business days from order placement

Important Delivery Notes

These timeframes are our best estimates under normal shipping conditions. Actual delivery times may vary if shipping carriers experience:

  • High package volume or overload during peak seasons
  • Operational delays or capacity issues
  • Route disruptions or transportation challenges
  • Staffing shortages or processing backlogs

We work with reliable carriers to minimize delays, but cannot guarantee exact delivery times due to factors beyond our control.

Factors Affecting Delivery

  • Geographic location and distance
  • Shipping carrier schedules and capacity
  • Weather conditions and natural events
  • International customs processing (for international orders)
  • Holiday periods and peak shipping seasons

TRACKING YOUR ORDER

Tracking Information

Once your order ships, you will receive:

  • Automatic email notification with your tracking number
  • Carrier information and tracking website link
  • Estimated delivery date based on carrier projections

Tracking Issues

If you experience tracking problems:

  • Missing Email: Check your spam/junk folder first
  • Invalid Tracking Number: Wait 24 hours for carrier system updates
  • No Tracking Updates: Contact us for assistance

Need Help? Contact our customer service team, and we will resolve tracking issues promptly.

SHIPPING CARRIER RESPONSIBILITY

Our Role vs. Carrier Role

Northerngiftsfan is responsible for:

  • Accurate order processing and packaging
  • Timely handoff to shipping carriers
  • Providing tracking information
  • Customer service support

Shipping carriers are responsible for:

  • Package transportation and delivery
  • Delivery speed and timing
  • Package handling during transit
  • Final delivery to your address

Important Disclaimer

We are not responsible for:

  • Shipping company delivery speeds or delays
  • Carrier policy changes or service decisions
  • Package handling by third-party carriers
  • Delivery issues beyond our control

DELIVERY DELAYS

Common Causes of Delays

International Customs Processing:

  • Random customs inspections
  • Documentation verification
  • Duty and tax assessment
  • Country-specific import regulations

Carrier-Related Delays:

  • High package volume during peak seasons
  • Weather-related transportation delays
  • Mechanical issues or route changes
  • Incorrect address information

What We Do About Delays

If your package is delayed beyond expected timeframes:

  1. Monitor Tracking: We track all shipments and proactively identify delays
  2. Carrier Communication: We contact carriers to investigate delay causes
  3. Customer Updates: We keep you informed about delay status and expected resolution
  4. Problem Resolution: We work with you to find acceptable solutions

When to Contact Us

Please reach out if:

  • Your tracking hasn’t updated for 5+ business days
  • Delivery is 7+ days past the estimated date
  • You have specific delivery concerns or requirements
  • Your package appears lost or damaged

SHIPPING ADDRESSES

Address Accuracy

  • Verify Before Ordering: Double-check your shipping address before completing your order
  • Address Changes: Contact us within 24 hours if you need to change your shipping address
  • Delivery Responsibility: We ship to the address you provide; additional fees apply for address corrections

Delivery Locations

  • Residential Addresses: Standard delivery to your door or mailbox
  • Business Addresses: Delivery during business hours as determined by carrier
  • PO Boxes: Accepted for items that fit standard mailbox dimensions
  • International Shipping: Available with extended delivery times and potential customs fees

FAILED DELIVERY ATTEMPTS

Carrier Procedures

Most carriers will:

  • Attempt delivery 2-3 times
  • Leave delivery notices with pickup instructions
  • Hold packages at local facilities for 5-10 days
  • Return undelivered packages to sender

Your Responsibilities

  • Be Available: Ensure someone can receive packages during delivery hours
  • Check Notices: Follow up on any delivery attempt notices
  • Contact Carrier: Arrange pickup or redelivery as needed
  • Notify Us: Contact us if packages are returned due to failed delivery

INTERNATIONAL SHIPPING

Additional Considerations

  • Extended Transit Times: International orders may take 2-4 weeks
  • Customs Processing: Additional time required for customs clearance
  • Duties and Taxes: Recipient is responsible for any applicable fees
  • Documentation: Proper customs forms are completed for all international shipments

Customs Delays

International customs processing is beyond our control and may cause significant delays. We cannot expedite customs processing or influence customs decisions.

DAMAGED OR LOST PACKAGES

Reporting Issues

If your package arrives damaged or appears lost:

  1. Document Damage: Take photos of damaged packaging and contents
  2. Contact Us Immediately: Email [email protected] with details
  3. Keep Everything: Retain all packaging materials for inspection
  4. File Claims: We will assist with carrier insurance claims when applicable

Resolution Process

We work quickly to resolve shipping issues through:

  • Carrier investigation and claims processing
  • Replacement shipments for damaged items
  • Refunds for lost packages (after carrier investigation)
  • Customer service support throughout the process

CONTACT INFORMATION

For shipping-related questions or concerns:

Customer Service: