Refund and Returns Policy

At Northerngiftsfan, we are committed to your complete satisfaction. We understand that sometimes a product may not meet your expectations, and we want to make the return process as simple and straightforward as possible.

RETURN ELIGIBILITY

Standard Returns

  • Return Window: 15 days from the date of delivery
  • Condition: Items must be unused, unwashed, and undamaged
  • Requirements: Products must include original labels, packaging, and purchase invoice
  • Accessories: All accompanying gifts or accessories (if any) must be returned
  • Custom Items: Personalized or custom-made products are generally not eligible for return unless defective

Defective or Damaged Products

If you receive a damaged, defective, or incorrect product, we will provide a full refund or replacement within 15 days of delivery.

SHIPPING COSTS

Standard Shipping

  • Shipping Fee: $6.99 for standard delivery
  • Return Shipping: All return shipping costs are the customer’s responsibility
  • Non-Refundable: Shipping costs are not refunded upon completion of returns
  • Risk: We are not responsible for returns lost or damaged during shipping

Our Responsibility vs. Your Responsibility

We cover shipping costs when:

  • Product is damaged or defective upon arrival
  • Wrong item was sent
  • Product not delivered according to order specifications

You cover shipping costs when:

  • Changing your mind about the purchase
  • Ordering wrong size or color
  • Any reason not related to our error

RETURN PROCESS

Step 1: Review Return Conditions

After receiving your order, carefully review our return conditions before deciding to return.

Step 2: Contact Customer Service

Contact us within 15 days of delivery:

  • Email: [email protected]
  • Phone: +1 (956) 749-5505
  • Business Hours: 8:00 AM – 6:00 PM, Monday through Saturday

Step 3: Return Authorization

Once we receive your request, we will:

  • Confirm your eligibility for return/exchange
  • Check inventory status for exchanges
  • Provide return instructions
  • Send confirmation email

Important: Damaged products will not be accepted for return if damage occurred after delivery.

Step 4: Shipping and Delivery

After confirming your return request:

  • We will email you detailed shipping instructions
  • Delivery time for replacements: 7-15 days
  • Please check your email regularly for updates

ORDER CHANGES AND CANCELLATIONS

24-Hour Policy

You can change or cancel your order within 24 hours of placement. Contact us immediately:

After 24 hours, orders enter production and cannot be modified or cancelled.

REFUND CONDITIONS

Eligible for Full Refund When:

  • Order placed successfully but product not received on time
  • Product received is used, damaged, or defective (not due to customer fault)
  • Product not delivered according to your order specifications
  • Returned within 15 days of delivery
  • Product unused and undamaged
  • Original packaging, invoice, and accessories included

Refund Processing

Timeline: Refunds are processed within a certain number of business days after we receive and inspect your return.

Method: Refunds are issued to your original payment method (credit card or original payment account).

Deductions: If the return is due to your preference (not our error), shipping costs will be deducted from your refund amount.

TRANSPORTATION AND SHIPPING RESPONSIBILITY

When We Pay Shipping:

  • Product defective or damaged upon arrival
  • Wrong item shipped
  • Our fulfillment error
  • Product not as described

When Customer Pays Shipping:

  • Change of mind or preference
  • Wrong size/color ordered by customer
  • Any non-defect related returns
  • Return shipping costs are deducted from refund amount

REFUND STATUS AND DELAYS

Checking Your Refund

If you haven’t received your refund after the notification date:

  1. Check Your Account: Verify your bank or credit card statement
  2. Banking Delays: Allow extra time for banking system updates
  3. Contact Us: If still not received after waiting, contact customer service for assistance

Late Refund Assistance

Our customer service team will help track and resolve any delayed refund issues. We work with payment processors to ensure timely refund processing.

PRODUCTION AND SHIPPING TIMELINES

Standard Processing

  • Production Time: 1-3 business days for most items
  • Standard Shipping: 4-6 business days (Total: ~10 business days)
  • Fast Shipping: 3-6 business days including production (~9 business days)

Return Window Calculation

Your 15-day return window begins from the delivery date, not the order date.

FREQUENTLY ASKED QUESTIONS

What if I lost my purchase invoice?

Contact customer service with your email address or order number, and we can provide order documentation.

Can I exchange for a different product?

Exchanges are typically for the same product in different size or color, subject to inventory availability.

What happens if my return package is lost?

Since return shipping is customer responsibility, we recommend using trackable shipping methods and purchasing insurance.

Can I return items after 15 days?

Returns after 15 days are generally not accepted unless the product is defective or damaged.

CONTACT INFORMATION

For any questions about returns, refunds, or exchanges:

Customer Service: